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Return & Exchange Policy

We want you to be completely satisfied with your purchase. Because our products include electrical devices, personal care items, and fragile goods, please read this policy carefully before initiating a return.

1. Return Window

You have 30 days from the date of delivery to initiate a return. Requests submitted after 30 days will not be accepted.

2. Eligibility Requirements

To qualify for a return, items must meet all of the following conditions:

  • In new, unused, and unwashed condition
  • In their original, undamaged packaging with all parts, accessories, and tags intact
  • Hair removal devices: must not have been plugged in, charged, or used
  • Beauty masks: must be completely unopened and sealed
  • Mirrors: must be unused and uninstalled

3. Non-Returnable Items

The following items are not eligible for return under any circumstances:

  • Used hair removal devices (plugged in, charged, or operated)
  • Opened or used beauty masks (for hygiene and sanitary reasons)
  • Mirrors that have been installed or show signs of use
  • Items marked "Clearance," "As-Is," or "Final Sale"
  • Items returned without original packaging or missing parts
  • Items damaged due to customer misuse, accidents, or improper handling

4. How to Initiate a Return

  1. Email us at Ma.hietMilca@gmail.com within 30 days of delivery to request a Return Authorization (RMA) number. Returns without a valid RMA will not be accepted.
  2. Pack the item securely in its original packaging with all parts and accessories included.
  3. Ship the item using a trackable and insured shipping service. The customer is responsible for return shipping costs, which may be significant for larger items.
  4. Email us your tracking number once the return has been shipped.

5. Restocking Fee

A 15% restocking fee may be applied to eligible returns. This fee covers inspection, repackaging, and processing costs.

6. Refunds

  • Refunds are processed within 10–15 business days after we receive and inspect the returned item.
  • Original shipping fees are non-refundable.
  • Refunds are issued to the original payment method.

7. Damaged or Defective Items

Inspect your order immediately upon delivery. If your item arrives damaged or defective:

  • Contact us at Ma.hietMilca@gmail.com within 48 hours of delivery
  • Include clear photos of the damaged item and the outer packaging
  • Do not attempt to use a damaged hair removal device

We will arrange a replacement or full refund at no cost to you.

8. Missing Parts

If your order arrives with missing parts or accessories, contact us within 7 days of delivery. We will ship the missing parts to you free of charge.

9. Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please initiate a return (if eligible) and place a new order.

10. Contact Us

For any return or exchange questions, please contact us at: Ma.hietMilca@gmail.com
We aim to respond within 1–2 business days.