FAQ
1. How long does shipping take?
Processing: 1–3 business days. Shipping: 5–10 business days (contiguous US). You'll receive a tracking number via email once your order ships.
2. What are shipping costs?
Shipping costs are calculated at checkout based on the weight and destination of your order. Enjoy free standard shipping on orders over $39.
3. Do you ship outside the contiguous US?
Currently, we ship only to the contiguous 48 states.
4. What types of hair removal devices do you offer?
| Type | Best For | Features |
|---|---|---|
| IPL (Intense Pulsed Light) Devices | At-home hair removal | Multiple intensity levels, skin tone sensors, large treatment window |
| Laser Hair Removal Devices | Permanent reduction | Precision targeting, multiple wavelengths |
| Electric Epilators | Fine hair removal | Rotating tweezers, cordless operation |
FDA Compliance: Light-based hair removal devices are regulated as Class II medical devices under FDA guidelines. Laser products comply with 21 CFR 1040.10 and 21 CFR 1010 radiation safety standards. All our devices carry the required FDA compliance markings.
Safety Warning: Do not use on tattoos, moles, or very dark skin. Always test on a small area first and follow all included instructions carefully.
5. What types of beauty masks do you offer?
| Type | Best For | Materials |
|---|---|---|
| Sheet Masks | Hydration, brightening | Cotton, hydrogel, bio-cellulose |
| Clay Masks | Deep cleansing, oil control | Kaolin, bentonite |
| Gel Masks | Soothing, cooling | Aloe vera, hyaluronic acid |
| Sleeping Masks | Overnight treatment | Various |
FDA Compliance: Beauty masks are regulated as cosmetics under the FD&C Act. Our labeling complies with 21 CFR 701.3, with ingredients listed in descending order of predominance. All ingredients are safe for topical use, and we comply with California Prop 65 and CPSIA requirements.
6. What types of mirrors do you offer?
| Type | Best For | Features |
|---|---|---|
| Wall-Mounted Mirrors | Bathroom, vanity | Various sizes, frameless or framed |
| Tabletop Mirrors | Makeup application | Double-sided (magnifying), adjustable angle |
| Lighted Mirrors | Precise makeup | LED lighting, dimmable |
| Floor/Full-Length Mirrors | Full body view | Standing or wall-leaning |
Safety Standards: Our mirrors comply with ASTM F2933 safety standards. All mirrors feature safety backing for added protection.
7. Are your products safety certified?
Yes.
- Hair removal devices: FDA Class II (510(k) clearance), laser products meet 21 CFR 1040.10 radiation safety standards.
- Beauty masks: FDA cosmetic compliance (21 CFR 701).
- Mirrors: ASTM F2933 safety standards.
8. Are your claims substantiated?
Yes. Under FTC regulations, all advertising must be truthful, not misleading, and backed by competent and reliable scientific evidence. We do not make unsubstantiated claims. Any benefit claims (e.g., "reduces fine lines") are supported by appropriate scientific evidence.
9. How do I care for my hair removal device?
- Clean after each use with a soft, dry cloth.
- Do not immerse in water.
- Store in the protective case away from moisture.
- Replace flash lamps as indicated in the product manual.
10. How do I care for my beauty mask?
- Follow individual product instructions carefully.
- Perform a patch test before first use.
- Discard after the expiration date.
11. How do I care for my mirror?
- Clean with glass cleaner and a soft cloth.
- Avoid abrasive cleaners that may scratch the surface.
- Ensure proper wall mounting for heavier mirrors — use studs or appropriate anchors.
12. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, and Apple Pay.